Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ironboneink@gmail.com

You can always contact us for any return questions at: ironboneink@gmail.com.

 

DAMAGES AND ISSUES 
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like digital downloads, custom products (such as special orders or personalized items), one-of-a-kind products, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

We do not accept any order cancellations or returns for orders including digital products, one-of-a-kind products or custom designs.

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Please be aware that the majority of our items are made to order. Once you place your order and we take payment, we instruct our supplier to make the item and send it out to you directly. 

 

EXCHANGES 
The best way for us to quickly fix any issues you may have with a product is to offer store credit for the amount you originally paid.

 

EUROPEAN UNION 1 COOLING OFF PERIOD 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can also exercise your right of withdrawal electronically through our online withdrawal form via the Submit Withdrawal button accessible on every page. If you use this online function, we will send you a receipt confirmation by email without undue delay.

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REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if any requested refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at ironboneink@gmail.com.